Shipping Policy

This shipping policy outlines the terms and conditions for the delivery of products purchased from our store.

1. Order Processing

• Processing Time: Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase.

 

2. Shipping Rates and Delivery Estimates

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the shipping method selected and your location.

• Delivery Estimates: Delivery times vary based on your location and the shipping method chosen. Estimated delivery times will be provided at checkout.

Please note that these are estimates and actual delivery times may vary.

 

3. Shipping Locations

• Domestic Shipping: We ship to addresses within the United States, excluding Alaska, Hawaii & U.S. Territories.

 

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

 

5. Shipping Restrictions

• P.O. Boxes: We are unable to ship to P.O. Boxes. Please provide a physical address for delivery.

• Military Addresses: We are unable to ship to APO/FPO/DPO addresses. Please provide a physical address for delivery.

 

6. Shipping Delays

While we strive to meet our delivery estimates, please be aware that shipping times may be affected by factors beyond our control, such as weather conditions, carrier delays, or holidays. Fraîche Skin is not responsible for any delays caused by the shipping carrier.

 

7. Lost or Stolen Packages

Fraîche Skin is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your tracking information states that your package was delivered and you have not received it, please contact the carrier to report the issue.

 

8. Damaged Items

If you receive a damaged item, please contact us immediately at support@fraicheskin.com with your order number and a photo of the item’s condition. We will address the issue promptly and make arrangements for a replacement.